Complaint about
DEKRA Certification
We are dedicated to continually improving our services and working collaboratively with our clients to resolve any issues.
When we receive a request or complaint, we handle it with objectivity and thoroughness. We will investigate the matter, process your request, and provide written feedback. If the complaint concerns one of our certified companies, we will review our records and forward the complaint to the relevant company. Your identity will remain confidential. After receiving the company’s response, we will promptly update you in writing on the status and resolution of the issue.
Please complete the complaints form if you are not satisfied with our performance as a certification body or if you have a complaint about one of our certified companies.
We’ll be in contact as soon as possible:
Please complete the appeals form if you have any appeals to our audit process.
We’ll be in contact as soon as possible:
Appeals to
the audit process
We want to constantly improve our services and solve problems together with our clients.
We will aim to investigate your request objectively, process it and provide you with written feedback.
